In the 20 years I’ve been working with my current firm, we’ve had six IT firms managing our network. All of them started out pretty well: responsive, knowledgeable, with decent interpersonal skills. With one exception, all of them went steadily downhill after the first few years. That exception is IPSOFACTO. Now in our sixth year with IPSOFACTO, I find their service to be exactly as competent, responsive, and helpful as they were when we first became their client.