I love this question. Thanks. Here at IPSOFACTO, we get asked this a lot. But we need to roll back the question a bit. Basically, NEVER hire in-house IT people unless you can guarantee A LOT of work for them, you know, 50 hours per week. In 100% of the situations, 100%!, a bored in-house IT guy will make a HUGE mess of the IT due to a combination of ‘play, fear of losing their job, reduced risk, and hero complex’. EVERY time (in all caps) that we are asked to audit a network where Execs are trimming the IT fat, we find total-BS-tech. Recently we found ourselves in a company with 40 servers and 13 employees. The IT guy was so bored, and he had such a cushy job, that he created phenomenal complexity that was designed to always be falling apart and the execs were too scared to get rid of him. We came in and fixed all that (it took 9 months). But now, instead of paying $10k/mo in payroll (and tax) to the ex-IT guy, they pay IPSOFACTO about $2,000/mo. Everyone is now happy, and their ex-IT guy got a job teaching IT. Win-Win-Win. So the question is, “how’d you get such bad IT and are you ready to transition”.
All of my friends have great IT, How do I get better IT?